Privacy Policy

AvalaVoice (“we”, “us”) helps you practise speaking a new language with an AI tutor. Because the product works by listening to you speak, this policy explains plainly what we collect, why, and who processes it on our behalf. If anything here is unclear, email us at support@avalapartners.com.

What we collect

• Account details. Your name and email address, handled through our authentication provider (Clerk). We never see or store your password.
• Voice recordings and transcripts. When you practise, we capture the audio you speak and convert it to text so the AI can respond and give you feedback on grammar, vocabulary, fluency and pronunciation.
• Learning data. Your target language, level, goals, session history, scores, streaks and progress — everything needed to personalise your journey.
• Payment information. If you subscribe, payments are processed by Stripe. We receive your plan and billing status, never your full card number.
• Usage and device data. Basic technical information (browser, approximate region, error logs) used to keep the service running and secure.

How we use your data

• To run live conversations and produce your feedback and analysis.
• To personalise lessons, track progress, and power streaks, quests and leagues.
• To send practice reminders and account emails you have opted into (you can turn reminders off at any time in Settings).
• To process subscriptions and prevent fraud and abuse.

We do not sell your personal data, and we do not use your voice recordings to train third-party foundation models.

Who processes data for us

We rely on a small set of trusted processors, each handling only what their function requires: Clerk (sign-in), Stripe (payments), Deepgram and Microsoft Azure (speech-to-text and text-to-speech), OpenRouter and the language models it routes to (conversation and analysis), and Resend (transactional email). These providers process data under their own security and privacy commitments.

Retention

We keep your learning history while your account is active so you can see your progress. You can delete individual sessions, or request deletion of your entire account and associated data, at any time — see below.

Your choices and rights

• Access, correct or export your data by contacting us.
• Delete your account and associated data (voice recordings, transcripts, progress) by contacting us at support@avalapartners.com or through in-app account settings where available.
• Turn off practice reminders in Settings.

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. We honour those requests.

Children

AvalaVoice is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has provided us data, contact us and we will remove it.

Changes

We may update this policy as the product evolves. Material changes will be reflected by the “last updated” date above. Continued use after an update means you accept the revised policy.

Contact

Questions about privacy? Email support@avalapartners.com. See also our Terms of Service.